Sales Policy
Effective Date: January 4, 2025

At CareLuis, we aim to provide a seamless shopping experience while maintaining transparency and fairness in all transactions. This Sales Policy outlines the terms and conditions that apply to purchases made through our store or website (careluis.com).

1. General Terms

  1. Availability: All products are subject to availability. We strive to keep our inventory updated, but in rare cases, an item may become unavailable after your order is placed.
  2. Pricing:
    • All prices are listed in USD and are subject to change without prior notice.
    • Prices displayed at checkout include applicable taxes unless stated otherwise.
    • Discounts and promotions apply only during the specified timeframe and cannot be retroactively applied.
  3. Order Confirmation: You will receive an email confirmation upon successful order placement. If you do not receive this email, please check your spam/junk folder or contact us.

2. Payment

  1. Accepted Payment Methods:
    • Credit/Debit Cards (Visa, MasterCard, American Express)
    • Online payment services (e.g., PayPal)
    • Other options as indicated during checkout
  2. Security: We use SSL encryption to secure all transactions. Your payment details are processed securely and are not stored on our servers.
  3. Payment Verification: For fraud prevention, we reserve the right to verify your payment details before processing your order.

3. Shipping and Delivery

  1. Shipping Options: We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and order size.
  2. Delivery Timeframes: Estimated delivery times vary depending on your location and chosen shipping method. Delays due to unforeseen circumstances (e.g., weather, courier issues) are outside our control.
  3. Tracking: Once your order is shipped, you will receive a tracking number to monitor your package.
  4. Shipping Address: Ensure your shipping address is accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

4. Order Cancellations and Modifications

  1. Cancellation Policy:
    • Orders can be canceled before they are shipped. Please contact us promptly at info@careluis.com or call (573) 226-5650 to request cancellation.
    • If the order has already shipped, refer to our Refund and Returns Policy for further steps.
  2. Modifications: Changes to your order (e.g., shipping address, product selection) can only be made before shipping.

5. Warranty and Product Guarantees

  1. Product Quality: All items are inspected to ensure quality and functionality. Specific products may come with a manufacturer’s warranty, detailed on the product page or in the accompanying documentation.
  2. Issues or Defects: If you encounter a problem with your order, contact us within 7 days of receiving the item.

6. Promotions and Discounts

  1. Promotions, discounts, or coupon codes are valid only during the specified promotion period.
  2. Discount codes cannot be combined unless explicitly stated.
  3. CareLuis reserves the right to modify or terminate promotions at any time without prior notice.

7. Customer Support

For assistance with your order or inquiries about our products, contact us:

8. Changes to the Sales Policy

CareLuis reserves the right to update or modify this Sales Policy at any time. Changes will be effective immediately upon posting to our website.