Refund and Returns Policy
Effective Date: January 4, 2025

At CareLuis, customer satisfaction is our priority. We understand that occasionally you may need to return a product or request a refund. This policy outlines the terms and conditions for refunds and returns to ensure a smooth process.

1. Eligibility for Returns

We accept returns under the following conditions:

  1. Timeframe: Products must be returned within 30 days from the date of purchase.
  2. Condition: Items must be unused, undamaged, and in their original packaging, including all accessories, tags, and manuals.
  3. Proof of Purchase: A valid receipt or order confirmation is required to initiate a return.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards and promotional items.
  • Products marked as final sale.
  • Items that show signs of use or damage caused by improper handling.

3. Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
  • Approval: If the return is approved, we will process your refund within 7-10 business days using the original payment method.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to a defective or incorrect item sent by us.

4. Exchanges

If you received a defective or incorrect product, we will exchange it at no additional cost. Contact us within 7 days of receiving the item, and we will arrange for the exchange process.

5. How to Initiate a Return

To start a return or exchange:

  1. Contact us via email at info@careluis.com or call us at (573) 226-5650.
  2. Provide your order number and a brief explanation of the issue.
  3. We will provide you with return instructions, including the return address.

6. Damaged or Defective Products

If your product arrives damaged or defective:

  • Notify us within 48 hours of delivery.
  • Include photos of the damaged or defective item in your email to info@careluis.com.
  • We will resolve the issue promptly through a replacement or refund.

7. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  • Check with your bank or credit card company, as processing times may vary.
  • Contact us at info@careluis.com, and we will assist in resolving the issue.

8. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

We appreciate your trust in CareLuis and are here to ensure your satisfaction with every purchase.