🔄 Return & Exchange Policy | Careluis

Effective Date: September 15, 2025
Website: https://careluis.com

At Careluis, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to make returns and exchanges simple and fair.

🔹 Eligibility for Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, provided that:

  • The item is unused, unwashed, and in original condition

  • All tags, packaging, and accessories are intact

  • A valid proof of purchase is provided (e.g. order number or receipt)

🔹 Items Not Eligible for Return

We are unable to accept returns or exchanges for:

  • Gift cards or final sale items

  • Items damaged due to misuse or wear and tear

  • Custom or personalized products

🔹 How to Request a Return or Exchange

  1. Contact our support team at contact@careluis.com within 14 days.

  2. Include your order number and reason for return or exchange.

  3. We’ll provide return instructions and a return address.

  4. Once the item is received and inspected, we’ll issue a refund or exchange as requested.

Customers are responsible for return shipping unless the item was incorrect or defective.

🔹 Refund Process

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to reflect in your account

  • Shipping costs are non-refundable, unless due to our error

🔹 Damaged or Wrong Items

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. We will prioritize resolving the issue quickly at no cost to you.

📧 For all return-related questions, contact:
Email: contact@careluis.com
📞 Phone: +1 070 6264 9014